In the spirit of continuous innovation and our commitment to enhancing customer experience, Paka AI is thrilled to unveil our latest breakthrough in AI-powered conversational technology: the "Contacts" feature. This cutting-edge addition is designed to bring a level of personalization to telephone service that has never been seen before, elevating the way businesses interact with their customers.

Seamless Integration for Personalized Communication

The "Contacts" feature allows businesses to effortlessly create and manage contacts directly within the Paka AI platform. With the option to manually input contact details or upload them via a CSV file, setting up your contact list is both fast and user-friendly. Each contact can include essential information such as first name, last name, phone number, email, and even personalized notes for the bot.

Example Use Case:

Imagine a contact named Kevin, marked as a VIP customer. A note for Kevin could read: "Kevin is a VIP customer, he usually has to transfer the call to 'Danny', and he likes to have his name called in every sentence." This level of detail ensures that interactions are not just personalized but also tailored to meet specific preferences and requirements.

Dynamic Bot Customization

One of the most remarkable aspects of the "Contacts" feature is the ability to specify which bots will recognize and interact with each contact person. This ensures that the right bot is always on hand to deliver a personalized and efficient service to every caller, according to their history and preferences.

Moreover, our bots can now greet callers by name, thanks to the integration of contact details into the bot's greeting protocols. If a contact in the database calls, the bot will address them directly by name, making the interaction feel more personal and engaging.

Adding Caller Names in Greetings Made Easy

Enhancing this personalized greeting is simple and intuitive. By incorporating the tag "@caller_name" in the greeting messages configured within the bot's settings, our system dynamically inserts the caller's name into the greeting. For instance, if the bot's greeting is set as "Hello, @caller_name! How can we assist you today?" and the caller is recognized as Kevin, the bot will automatically say, "Hello, Kevin! How can we assist you today?" This seamless integration ensures that every caller feels acknowledged and valued from the moment the conversation begins.

This blend of Dynamic Bot Customization and enhanced greeting options represents Paka AI's commitment to providing a superior, personalized customer service experience. It's not just about making communication smoother; it's about making every customer feel special and heard.

Elevating Telephone Service with Personal Touch

The introduction of the "Contacts" feature represents a significant leap forward in personalizing telephone service. It's not just about recognizing a caller; it's about understanding their preferences, their history, and their needs, then tailoring the conversation accordingly. This personalized approach not only enhances the customer experience but also fosters a sense of loyalty and satisfaction.

At Paka AI, we are passionate about transforming phone systems to offer a personalized and interactive customer experience. Our AI-powered conversational bots are at the forefront of this revolution, offering services that go beyond conventional expectations. The "Contacts" feature is a testament to our commitment to innovation and our dedication to providing solutions that meet the evolving needs of businesses and their customers.

Get Started with Personalization

Transform your phone system with Paka AI's new "Contacts" feature and take the first step towards providing a personalized, efficient, and unforgettable customer service experience. Sign up today and see the difference personalization can make for your business.

Remember, at Paka AI, we're more than just a technology provider; we're your partner in redefining customer service for the digital age. Explore the possibilities with us, and let's create a future where every call counts.